Privacy Policy

WE WILL KEEP YOUR RECORDS SAFE

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Ivy House Dental practice complies with the Data Protection Act (2018) and General Data Protection Regulations (GDPR) 2018. This means that we will ensure that your information is processed fairly and lawfully.

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WHAT PERSONAL INFORMATION DO WE NEED TO HOLD?

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• Past/current medical and dental history, personal information such as address, phone numbers, age, and name of your GP.

• X-rays, clinical photographs, and study models.

• Treatment plans and correspondence regarding treatment we have provided or proposed plus its costs.

• Notes of conversations or incidents that might occur for which a record needs to be kept.

• Consent of treatment.

• Any correspondence relating to you with other health care professionals i.e., hospitals or community services.

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WHY DO WE HOLD THIS INFORMATION?

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• We keep accurate personal data in order to provide you with safe and appropriate dental care. If providing care under the NHS, we also need to process personal data to ensure proper management and administration of the NHS.

RETAINING INFORMATION

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We will retain your dental records, study models and X-rays while you are a patient of this practice and for eleven years or until the age of 25 years (whichever is longer) once you cease to be a patient.

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SECURITY

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We hold your information on our computer system or in a secure manual filing system. Information is only accessible to authorised personnel. Information will not be removed from the practice without the patient’s consent. Personal information is carefully protected, all access is held securely, and passwords are changed regularly. Data is encrypted and computers are closed if unattended.

TIMES WE MAY NEED TO DISCLOSE YOUR INFORMATION

In order to provide proper and safe dental care to:

• Your GP                                                             

• Hospital or Community dental service.

• Other health professionals caring for you.    

• NHS payment authorities.                                    

• Inland Revenue.                                      

• Private dental schemes of which you’re a member.

• Benefits Agency (where you are claiming exemption or remission from NHS charges) 

We will only release information on a need-to-know basis and only to those individuals/organisations who need to know, in order to provide care for you and the proper administration of government. Only information that the recipient needs to know will be disclosed.

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In very limited circumstances or when required by law or court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure is not covered by this disclosure and will only occur with your consent. Where possible you will be informed of any requests for disclosure.

IF YOU DO NOT AGREE

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If you do not wish us to use your information, you should discuss the matter with your dentist or the practice manager, (name). If you object to the way we collect and use the information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use the information and you do not feel able to discuss it with your dentist or the practice manager, you should contact The Information Commissioners Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113 or 01625 545745.